Contact our Guest Services Concierge

They’re here to help.

Latonya@elitesecretsbridal.com

To get in touch with Elite Design House, please complete the following form. You will receive a response within 24 hours.

 frequently asked questions

General

WHERE ARE YOU LOCATED?

100 N Charles Street, Intersection of Charles and Fayette

IS THERE PARKING NEAR YOUR BUILDING?

Yes, we offer free parking for you throughout your Luxe Experience. There is a garage attached to our building for additional guests and visitors. Please contact our Guest Services Concierge, (Brhodes@gmail.com) for additional questions. 

Alterations

HOW SOON SHOULD I SCHEDULE MY FITTING?

We suggest that you schedule at least 90 days prior to your wedding date. If there is less time until your special day please, contact our Guest Services Concierge at brhodes@elitesecretsbridal.com call 410-727-7000.

HOW MUCH ARE ALTERATIONS?

If you purchased your dress from Elite Secrets Bridal you already know our Guest Services COncierge will reach out to you with information on the timeline for scheduling your first alterations fitting. Our standard bridal alterations package is $600. which includes the bustle, hem, waistline, and custom cups.

Bridal rush fees will be incurred with less than a 6 week turning around time.

For the bridal party alteration pricing varies based on the amount of alterations needed. The starting price is $90 and up. For additonation details for the standard or a la carte pricing please contact our Guest Services Concierge at 410-782-5293.




Design

WHEN SHOULD I START THE CUSTOM DESIGN PROCESS?

We start your alterations 16 weeks before your wedding date, with about 3 fittings. Should you require additional appointments we will gladly schedule them on an as needed basis. Shall you need a shorter timeline, we’d gladly assist you. Please contact us at 410.782.5293 for details on scheduling. 

CAN I CUSTOMIZE A DRESS THAT’S ALREADY IN STOCK?

Yes it would be our pleasure to help with the added details, alterations, and full styling of your dream dress look.

I HAVE MY OWN STYLIST. CAN THEY ASSIST WITH THE DESIGN PROCESS?

As much as we appreciate the willingness to help, we believe that every customer, along with your family, friends and team, should be able to relax during this season in your life (as much as you can during wedding season). If your stylist would like to accompany you to your fittings, they are more than welcome.

DO YOU DESIGN BRIDESMAIDS OR FLOWER GIRL DRESSES?

If you can dream it, we can create it.

DO YOU DESIGN TUXEDOS AND OTHER GARMENTS BESIDES GOWNS?

Our designers are experts in all types of designs. From the engagement party to the honeymoon. We can create a series of custom looks for your wedding day planning and day of.

CAN I GET A DRESS EVEN IF I’M NOT IN BALTIMORE?

Yes, we can begin the process virtually and create a timeline for the production of your dream dress based on your location and wedding day needs.

Designers

I AM INTERESTED IN BEING A DESIGNER FOR ELITE. HOW DO I BEGIN?

Please contact our Guest Services Concierge at @info@elitedesignhouse.com for details.

CAN I BE AN ELITE DESIGNER IF I AM NOT IN THE DC, MARYLAND OR DISTRICT OF COLUMBIA AREA?

Yes we love bringing the best new talent to Baltimore brides and beyond. For more details, reach out to our Guest Services Concierge at info@elitedesignhouse.com.

HOW LONG DO YOU PARTNER WITH YOUR DESIGNERS?

Each partnership is different. For details and to answer any additional questions, please contact our Guest Services Concierge at @info@elitedesignhouse.com.

HOW ARE CLIENT RELATIONS HANDLED IF I AM AN OUT-OF-STATE DESIGNER?

For details please contact our Guest Services Concierge at @info@elitedesignhouse.com